FitzCycles.ie strive to provide you with the products and service that you deserve, however if you have any problem with your purchase simply contact the shop for a quick resolution quoting your order reference number.
As per Irish consumer rights we cannot offer refunds simply because you have changed your mind, but we can offer a credit note in the case of unused goods. Also, if the item is faulty or was incorrectly advertised or delivered we will be more than happy to offer you a full refund, exchange or credit note including the costs of returning the goods.
In the case of incorrect advertisements & deliveries please contact the shop immediately and return the unused, originally packaged item within 7 days.
In the case of faulty goods, all products are covered by varying manufacturer’s warranties covering manufacturing defects but not general wear and tear, abuse, or damage from crashes. In all cases please contact the shop immediately before returning goods and we will be happy to assist you in resolving the matter. Please note we do reserve the right to withhold refunds in cases where goods appear to have been mistreated or used incorrectly.
In such cases once you have contacted the shop on the matter you will need to return it to us unused and in its original boxed condition within 21 days of purchase with a relevant original receipt and brief explanatory note and we will process the refund.
Our terms & conditions do not affect your statutory rights.